Returns & Exchange

Have an issue? Let’s get it sorted.

How do I return an item?

GoLo Rugby wants to make our returns as simple as possible, products must be returned within 28 days of purchase unless other exceptions apply (see below)

• Returned items must be in an undamaged condition and in the original packaging.
• Follow this link to our courier service DPD here: https://dpd.ie/Returns#/
• Follow the 4 easy steps:
  • Select Kieran Bergin Sports as your retailer
  • Fill out your order number and reason for return
  • Select parcel details and provide payment
  • Print your return label and drop the parcel off at your nearest DPD

We will attempt to process your return as quickly as possible but please allow up to 7 days for your return to be processed and delivered.

Return shipping costs are the responsibility of the customer.

Unless the product received is faulty i.e. (damaged, incorrect colour) we are unable to return the following:

• Part of a club shop order
• A product with personalised Initials
• For hygiene reasons
• Products after use

We cannot refund shipping costs on returns

Frequently Asked Questions