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Shipping To Ireland
Shipping Cost: €10 for standard delivery.
- Estimated Delivery time is 3-7 Days via DPD Couriers
- Please ensure all delivery details are filled out correctly, with a valid Eircode before ordering
- If you have selected Shop Collection by accident and wish to change to delivery please email info@golorugby.com to organize shipping
- If you wish to organize a return/refund please visit our returns page
Shipping To UK & N. Ireland
Shipping Cost: €10 for standard delivery.
- Estimated Delivery time is 3-7 Days via DPD Couriers
- Please ensure all delivery details are filled out correctly, with a valid UK Postcode (even for Northern Ireland) before ordering
- If you wish to organize a return/refund please visit our returns page
Shipping To ROW
Shipping Cost: Are calculated by the weight of the product and will be calculated automatically at check out.
- Estimated Delivery time is 3-7 Days via Fed Ex Couriers
- Please ensure all delivery details are filled out correctly, with a valid Postcode before ordering
- If you wish to organize a return/refund please visit our returns page
General Shipping Information
Dispatch Times
We aim to despatch all orders within 1 working day of being placed, and on the same day for orders placed before 2 pm Monday to Friday. Please note that during busy periods and in sales, this is sometimes not possible but all effort is made to ship all items possible during these periods.
If you are out when a delivery arrives
Our couriers will leave a notice card with contact details explaining any next steps in order for you to receive your order.
Tracking of Lost Packages
If a package is taking a long time to get to you please contact customercare@kieranberginsports.com to organize tracking for your package
Returns for Online purchases
Please visit our returns page here to organize a return
Instore Returns
If for any reason you want to return something that you bought in-store, you can do so within 28 days of purchase.
We cannot provide returns for the following
- Part of a club shop order
- A product with personalized Initials
- For hygiene reasons
- Products after use
Frequently Asked Questions
What do I do if I have received a faulty item?
You may either choose a refund or exchange. Please follow the procedure outlined above.
How long will my refund/exchange take?
Refunds and exchanges can take up to 7 working days. From when the package is sent by courier to when we receive and inspect the items. A refund will be provided which can take up to 2-3 days or we will dispatch a new item by courier and should be back within the 7 day period.
I have not been refunded my money back into my account yet.
Make sure you are checking the account that paid for the original order and allow up to 2-3 days for the payment to be made into said account. If there is still an issue please contact our customer care team at info@golorugby.com
For Additional Assistance
GoLo Rugby
GoLo is a company founded in Tipperary, Ireland and has the focus to creating safer more accurate tackles for rugby players of all ages through the revolutionary GoLo Tackle Pads.
Contact
If you are a club/school looking to bulk order any of our products please contact us today for a quote.